Frequently Asked Questions

Where are you located?

Chuck Levin's has one location conveniently located one block away from the Wheaton-Glenmont metro station:

Chuck Levin's Washington Music Center

11151 Veirs Mill Road

Silver Spring, MD 20902

Do you ship instruments?

Yes, but with exceptions:

Large or delicate instruments must be picked up at our Wheaton, MD location. Some of these include:

  • All string instruments
  • Percussion instruments
  • Tubas, French horns, Baritone & Tenor Saxophones, and Bass Clarinets

What rental periods do you offer?

You can choose between two rental options:

  • School Year Rental
  • Full Year Rental: 12 months

Each includes a flat-rate fee and full access to your instrument for the selected period.

How much does the rental cost?

  • The rental is a one-time payment covering your entire selected term.
  • Pricing is all-inclusive and the same regardless of school or location.
  • Applicable sales tax will be added to your invoice.
  • See our full list of rental prices here

Note: The rental fee is not prorated. Early returns do not qualify for partial refunds.

Do I need to pay a security deposit?

Yes. A refundable Security Deposit is required and listed on your invoice. You’ll get it back if:

  • The instrument is returned on time
  • It is in good working condition
  • All accessories are returned as issued

See our return policy for complete details

How do I know what size string instrument my child needs?

  • Stringed instruments are sized to the student - please review our helpful sizing videos and charts for violin, viola, and cello.
  • For sizing a double bass, please consult with your teacher or music director.
  • Cello Sizing Guide: https://youtu.be/oZnIO7Q-BTQ
  • Violin Sizing Guide: https://youtu.be/oZnIO7Q-BTQ

What is included in my rental?

  • Your rental instrument will always come with an appropriate case and a Chuck Levins luggage tag. Please make sure to use the tag to ensure you keep track of your rental.
  • Woodwind instruments will come with reeds to get you started and cork grease
  • Brass instruments will come with the necessary oils
  • String instruments will come with rosin
  • Some typical accessories that are available for purchase are: extra reeds, music stands, shoulder rests/pads, music books and instrument care kits. These can be purchased in person at the time of rental, or online with your rental request.

Do I own the instrument? Can I buy it?

You are renting, not buying. The instrument remains the property of Chuck Levins Washington Music Center. You may not:

  • Sell
  • Pawn
  • Lend
  • Or otherwise transfer it

But you can purchase it during the rental term or up to one week before it ends.

  • Your rental fee and deposit (excluding tax, damage, and late fees) can be applied as credit toward the purchase
  • Your account must be in good standing
  • This credit is void once the instrument is returned

How/when do I return my instrument?

  • You can bring your Rental Instrument here to the store or ship it to us.
  • Rentals must arrive back at the store before the end-date of your contract.
  • Instruments must be returned with their respective cases, and any included accessories that are not disposable.
  • Any included disposable accessories such as reeds and slide oil, or purchased accessories such as shoulder pads, music stands or books are yours to keep!

What happens if I don’t return the instrument on time?

If the instrument is not returned or renewed:

  • A monthly rental fee (at the current rate) will apply
  • A late interest fee of 18% per year may be charged
  • Washington Music Center may take legal action to recover the instrument and associated costs—including legal fees

Can I renew/extend my rental?

  • Yes! Contact us before your rental term ends to extend or renew and avoid additional fees.

Can I swap instruments or exchange sizes mid-year?

Sizes of string instruments can be exchanged for a different size any time during the rental period

What information do I need to rent an instrument? 

  • Student’s name
  • School name
  • Parent or guardian’s contact information
  • Valid photo ID
  • A major credit card
  • Secondary backup contact who is not part of your immediate family or household

Is insurance included?

We do not provide insurance, but:

  • Your homeowners or renters insurance may cover the instrument
  • Instruments left at school or on a bus may not be covered—check your policy for details

How do I finalize my rental?

  • In person rentals are completed while you are in the store.
  • ON LINE rentals are usually shipped within 48 hours of payment:
  • After completing your rental form you’ll receive an email with a payment link and instructions within 48hrs
  • Be sure to check your spam or junk folder if you don’t see it
  • Reach out to us if you need help or have questions

How do I agree to the rental terms?

By placing your order and submitting payment, you confirm that you’ve read, understood, and accepted all rental terms and conditions.